Fragmentation of the media
- It used to be 4 TV channels and some newspapers
- Millions of pages online about any product or service
- Anyone can publish an opinion or complaint about any provider, no matter how large
- Anyone can compare price, performance and reputation of any product - in seconds
- Search, recommendation and word of mouth are the key marketing skills
- Humans are programmed to use mental short-cuts to avoid being eaten – you need to fit one of these mental short-cuts
New Marketing is about giving value
- All content tends to free
- If you’ve got someone’s attention by being a great filter then you need to provide value to retain their attention
- ..and more value to build engagement...
- ...so you need to understand what represents value to your clients – and where it lies – and what they will and won’t pay for
- Post-sale you need to build their satisfaction with your product back into the filters and the attention/engagement process
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